AI helps find published products and explain the differences. It does not create an order itself or present uncertain information as price or stock.
APPLICATION JOURNEY
Move multi-product chat to a confirmable order
A single question can mean what fits, whether stock remains, and whether items can be bought together. kakinang narrows a relevant set, then lets the customer review a summary and confirm explicitly.
Discuss this ordering flow with my team
01 · CONTEXT
The operating question
Giving the model an entire catalog makes answers less focused. Treating a chat answer as an order skips customer confirmation and server checks.
02 · FLOW
The journey
- Customer or colleague
01 · Request
A visitor asks a task-focused question on a permitted website or channel.
- AI
02 · Answer from approved information
AI uses only this business’s approved information that is needed for the task.
- Customer or colleague
03 · Explicit check
The person reviews the summary and next step before anything material happens.
- Business team
04 · Accountable handling
The business team handles the outcome with its real policy and responsible owner.
- Customer or colleague
05 · Clear result
The result distinguishes an answer, confirmation, and follow-up.
Application journeys
The journey
This page explains the division of responsibility for enquiry, selection, and confirmation. Price, stock, and payment eligibility are checked again before confirmation; it never claims live payment until external service activation verification is complete.
03 · RESPONSIBILITY
AI and human responsibility
A responsible person retains authority for exceptions, commitments, and information maintenance.
04 · EXCEPTIONS
Failures and exceptions
No match, changed stock, unpublished items, repeated confirmation, or an unverified payment service leads to an honest next step; the system does not create a duplicate order.
05 · OUTCOME
Business outcome
The business receives confirmed order intent and a rechecked summary that keeps recommendation, customer confirmation, and fulfilment handling distinct.
BOUNDARY
Fit and boundary
It fits a limited catalog and one-time confirmation flow. A payment service appears as available for live payment only after external service activation verification is complete.