Last updated 2026-08-28
Leave a traceable service record inside the reply window
Respect provider timing rules and begin with customer-initiated enquiries.
Window rules are part of service design
When a traveller has just messaged, the service can explain public itinerary information and receive an enquiry. After the window ends, automation cannot pretend service may restart at any time.
Check whether the reply window is still open
First check the active window, message identity, and next owner; then decide whether to reply or use a compliant follow-up path.
Turn an enquiry into a trackable event
- Confirm customer-initiated message
- Check reply window
- Answer public information
- Create a traceable case
- Give it to the owner
Do not claim launch readiness before external review
Before WhatsApp external setup, billing, and real delivery are ready for live use, it is not presented as live public service and is not used for marketing broadcasts.
Frequently asked questions
What happens outside the window?
Do not force a message; let the team use the applicable process.
Can AI push campaigns?
No. This page is not a marketing broadcast tool.
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