Last updated 2026-08-28
Bring post engagement back to accountable service
Answer public questions, retain case context, and send exceptions to the right person.
Move from post engagement to real service
A customer entering from a post may ask about campaign terms or request an order change. The first can cite public information; the second must be checked by an authorized owner.
Do not treat ad engagement as consent
Do not treat a like, comment, or ad interaction as consent to use data. Service needs explicit events, identity context, and handoff records.
Give exceptions to the right person
- Check external connection status
- Set answer topics
- Mark cases needing review
- Notify an owner
- Retain the result
Stay honest while external activation is unfinished
Until Meta external review and real delivery verification are complete, screen capability is not described as a live public service.
Frequently asked questions
Can it change an order?
AI can collect the issue; an authorized team member still confirms a change.
Is Messenger live now?
That claim requires separate external activation and verification.
Insights · Privacy · Security · Company · kakinang
kakinang · 傳旭數位科技股份有限公司 · 逐雲網路股份有限公司