Last updated 2026-08-28
Route the first question to the right next step
Give public information, lead capture, and human handling one clear entrance.
The first question is routing, not a script
When a visitor asks, ‘Can I still book today?’, staff should not have to search three systems. The reply first separates what is public, what needs checking, and what needs an owner.
Set the duty decision before automation
Choose who owns exceptions and when they reply before deciding which questions the assistant handles. That prevents an automated reply from becoming an accidental promise.
From public information to the next owner
- List public answers
- Set an exception owner
- Test with staff
- Enable the website entry
- Refresh answers weekly
What happens when the answer is uncertain
When evidence is missing, the assistant should say so and create a traceable enquiry. It does not pretend a person is online or confirm a price or payment for the business.
Frequently asked questions
Does AI reception replace the desk?
No. It handles repeat questions first; exceptions stay with the business.
How should we start?
Start with the most common service, availability, and contact questions.
Insights · Privacy · Security · Company · kakinang
kakinang · 傳旭數位科技股份有限公司 · 逐雲網路股份有限公司